Shipping Internationally? Here's What You Need to Know:

  • When shipping outside the US, your items may incur Customs and Duties fees. Don't worry, our friendly customer service team will contact you to go over these fees and get your approval before we send anything your way.
  • FedEx or UPS may call you to confirm information needed for customs clearance. Please be sure to include the correct contact phone number for the recipient of the order.

  • Navigating Customs clearance can seem complex, but we're here to help! We'll reach out with all the necessary details to ensure your shipment breezes through customs in your country.

  • Remember, shipping times and customs processing can differ greatly, so it's a good idea to allow a bit of extra time for your items to arrive.

  • We’re here to help! To request additional information or to speak with a representative, please email lnwservice@zorch.com or call +1 (877) 201-4059.
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